Left-click the Sound icon located on the taskbar. Can I make hands-free calls with my Headphone? Power on your headset. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. . The Logitech ClearChat H390 has a depth of 68 mm. That includes any background noise that may be occurring around you. ",
Next, make sure the microphone is not set on mute. Now I don't know if it's because the H390 is a budget-friendly headset and is made cheaply, but it should work as described. I made it my mission to answer all your gadget questions. sorry for my bad english, i meant to say the physical mute button on the device (headset). On the next window, under Output settings, click Test to test if the headset is working. Integrated cable controls allow you to control the volume or mute it without interrupting the call. Do I need to return the headset for repair? Yes this product has a mute button. Read our, Yes, I want to receive emails about products, news, and more from Logitech*. Limit 2 per household Specs & Details System Requirements If you frequently use a headset for work or play, consider the Logitech brand. The mute light flashes when mute has been activated. "@type": "FAQPage",
Fine-tuned drivers deliver enhanced digital audio for work or play. Find your Logitech headset (both headphones and microphones) and make sure to right-click it. Hope this helps 3 2 H390 Mute Button Not Working Answered Follow Tim Pettus 3 years ago Another user posted this over a year ago (see below) and Logitech has not yet responded. The better your problem and question is described, the easier it is for other Logitech owners to provide you with a good answer. My experience with Plantronics is great and my first try with Logitech was not. Hi, how do you know when the mute button is on? Hardware issue maybe? If it is mute, you need to put it to unmute and then try using the microphone again. If you want to switch it back to Bluetooth mode hold the mute button for 5 seconds. http://support.logitech.com/en_us/downloads, http://support.logitech.com/en_us/contact, http://support.logitech.com/en_us/article/warranty]. They pride themselves on customer satisfaction and may be motivated to support any issue you experience with their products. I can have background noise at times and may need to mute my headset. So I got the H390 some time ago and at first all was ok with it - I could hear sound properly and microphone worked OK. Now all of a sudden I try and plug my USB headset and it won't work in that the device is registered as being connected to the computer and sound is registered as being picked up by the device but through the earpieces I get nothing. A video can be up to 1 GB, We encountered a problem while trying to upload. Where is the mute? 8/20/2020. 6 How To Make This Headset Last. 3 USB Plug and Play. https://windowsreport.com/internal-microphone-s. What is the weight of the Logitech ClearChat H390? certified post-consumer recycled plastic by weight to give a second life to end-of-life plastic from old consumer electronics and help reduce our carbon footprint. Make sure that the headset is directly plugged into your computer.2.) . Try to press the mute button 3 times6.) .noScriptDisplayLongText { display : block; } 1.) Does it mute the microphone or earphone? This product has been certified to meet Google's compatibility standards. mine does the same thing but i know how to use the mute n no it is not on. Experience clear video calls with a simple USB connection and a noise-canceling mic. As you just found out, there are various instances when muting a Logitech headset is helpful. }
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Logitech - H390 Wired USB Noise-Cancelling On-Ear Headset - Black. So, through it, you can simply plug it into your PC and Laptop. 2.1 Volume Up/Volume Down. However no matter how many times and no matter how long the microphone will not unmute. "mainEntity": [
If they try to mute themselves using the headset, like the button or putting the mic boom in the up position, Teams does not show that they are muted. For this price y. How to Dial Letters on Android The #1 Easiest Way! Logitech, get off your butts and do something!! Usually, when you connect to the port, the system recognizes the headset automatically, Check the volumes of the computer do the recording and listen to your recording. Explore hybrid learning, Building a distance learning classroom for Delta Air Lines' TechOps division. The big silver button (with the Logitech Logo) toggles Microphone Mute. if the volume is low make it high, It is also observed that sometimes microphone access to a specific system is not enabled. "name": "What can I do if the mic is not working? A: Yes press the center to mute ,and also volume up and down . The mic might start working, Need to check the physical connection of the cable to the system must be strong and firmly connected in the port, You need to check once you put the cable in the right slot, Connect your Logitech H390 headset to another device and check the microphone, because if your own device has some hardware issue then need to confirm by doing this small effort, Try to reinstall USB drivers to your device. View Ergo Lab, Designed with sustainability in mind. Keep reading! .noScriptDisplayLongText { display : block; } If you push the silver disk on the volume control, the red light will blink to alert you its on mute. Easily tuck the mic boom out of the way when not in use. Which could have been very very bad. This could make them believe youve hung up or that the connection has been broken. Logitech H390 USB Headset , Noise Cancelling Microphone, Headphones for Computer (Black)http://amzn.to/2dIwxHsProduct DescriptionYou'll be comfortable with t. .noScriptDisplayLongText { display : none; } Unlock potential. next, select the levels tab and click that mute button and voila problem solved ezpz. {
It's not working. Are you a Logitech user? Logitech - H390 Wired USB Noise-Cancelling On-Ear Headset - Black 4.5(5,663) $21.99 Save $8 Was $29.99 Add to Cart 1-2 of 2 Answers We use the headset with Microsoft Teams and we mute the microphone via Teams. I understand the volume up and down. Hopefully, you will get your mic fixed after doing all these possible methods. 2. I see that MANY people are having the same issue. H390 USB Computer Headset With enhanced digital audio and in-line controls Off-white Experience clear video calls with a simple USB connection and a noise-canceling mic. You can try to plug the headset into another USB port. My mute button is NOT working, as I have tested it several times The functionality with the headset is not in question here. Try to plug the headset in a different port of the computer.4.) Does it mute the microphone or earphone? Logitech h390 stereo USB Headset with Noise Cancelling Mic test + unboxing and first look this office headphones or cheap gaming headphones. How to Mute your Logitech Headset It is very easy to mute your Logitech headset. Go to your Device Manager (instructions below) and look for the Human Interface Device. A common headset feature is the mute function, which is easy to implement and use intuitively with the Logitech headset. From Start Menu, select Desktop tile. This means the carbon impact of the product and packaging has been reduced to zero due to Logitech investment in carbon-offsetting and removal projects. Extend your comfort with an adjustable padded headband and plush ear pads. "text": "Logitech offers a 3-year limited product warranty. Follow the instructions if there's. I've tried using other computers as the tech has suggested in other posts, but nothing works. To provide all the details to the Support Team could you please tell us your full name, email, and region or country. I got it new in December 2017 and it worked perfect until yesterday. right i can hear people but know can hear me. It is observed that the headset microphone does not work for all applications. When the mic is muted the red light will flash. The headset features stereo headphones and an integrated microphone. i was thinking could it be usb a versus usb c issue? Please try again. Set-Up Your Product in Windows: 1. }
To check this problem we need to go through fewer things. 2. We cannot get it to go off of mute while in a call. We have 100 or so of these headsets at my work. I purchased yesterday a new Logitech H390 headset with microphone. 1.2 The Microphone Quality is Immaculate - Logitech H390 Review. Complete your setup with the right keyboard, mouse, headset, and webcam for better typing and navigation, plus superior audio and videoso you can conquer just about any task from home. Select the Recording Tab. Page 14 Logitech G933 Artemis Spectrum Setup for console: Xbox One or PS4 Set switch to Wireless Off mode for passive audio mode, or set to Wireless On mode for active audio mode with additional features (see "Wireless On/ Off" section). "@type": "Question",
Best Secret Revealed! The microphone rotates out of the way when you're listening to music or watching a movie. Connect the headset to a computer USB port. By writing this article we need to help all the Logitech H390 headphone users so they can solve their Mic issues by reading and Enjoying their talks and recordings. },
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You will soon see that its incredibly straightforward. For example, if you work from home as a customer support representative and your dog begins barking during a phone call, you may want to mute your headset. It's not labeled but it's the silver disc with the red light on it. Create now, Feel better wherever you work. ]
4 Audio Quality. yes, the big round thing with a red light. We'd love to help open a case to provide a solution directly over email. Off-white. Otherwise, disable the setting. Try to use the headset in a different program/software.7.) In-line controls let you control volume or mute without interrupting calls. How to mute it? Supra-aural Frequency Response. Windows, Mac and all other third party trademarks are the property of their respective owners. Can't find the answer to your question in the manual? + Plug and play - simple USB-A connectivity. In the Logi Tune application, find the mute tab. Solution (s): Disconnect the headset, and then reconnect it to see if this reactivates the mute switch. It is very frustrating. Please follow the below suggestions which should resolve the issue. Your subscription is successful, Your cart is currently empty. Mute button should work. Stumped on a Tech problem? So needlessly to say I was very disappointed. Select the connected Logitech USB Headset . Did you ever get this sorted out? Logitech brand headsets were highly recommended by most of my call center co-workers. Laser-optimized drivers provide enhanced digital audio for music, games and . When the mic is muted the red light will flash. "text": "Troubleshoot the most common issues that impact the function of a headset. Mine started doing this last week. We would like to show you a description here but the site won't allow us. Connect the headset to a computer using the USB-A charging cable. Same problems like descriped from Nublex: -headset not working -name of device has changed to lync audio device on my computer -Mute indicator light has dimmed When the light is solid you know people can hear you over the mic! Answered by MWeaver 1 year ago The in-line mute switch and volume controls are also present in this Logitech noise-canceling headset for quick adjustments on the fly. Dont forget that your Logitech headset has a mute feature. Stereo audio output. }
Check the systems privacy settings. Tap on the button to go from mute to unmute with ease. If still no sound hold the mute button only for 3 seconds. Do you have a question about the Logitech ClearChat H390 or do you need help? If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance. Connect the headset to the console controller using the 3.5mm cable. Some of the time teams isn't fast enough to get the appropriate state change, hence bug . So my headset bizarrely muted itself. The 5.9 ft (180 cm) cable is just the right length to give you the freedom to stand up and stretch during long conversations. Please help!! Fine-tuned 30 mm audio drivers deliver enhanced digital audio for meetings, music, and more. Adjustable headband features swivel-mounted, leatherette ear cushions for hours of comfort. A 1080p webcam with auto light correction, noise-reducing mic, and. Select a location to see product availability. "text": "If the microphone doesn’t seem to work for your newly added headset, make sure the operating system you're using permits and supports the mic. The reason can be in configuration settings. What does the MUTE function mean? I bought two Logitech headset models for work use (with Microsoft Teams). Corporate Responsibility & Sustainability, CA Do Not Sell/Share My Personal Information, Limit Use of My Sensitive Personal Information. The paper packaging for H390 comes from FSC-certified forests and other controlled sources. Logitech h390 stereo USB Headset with Noise Cancelling Mic test + unboxing and first look this office headphones or cheap gaming headphones. Check this problem we need to put it to unmute and then using... Swivel-Mounted, leatherette ear cushions for hours of comfort ; re listening to music or watching movie. Connection and a noise-canceling mic type '': `` FAQPage '', < br / > Logitech - Wired! 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