Changes are subject to paying any difference in holiday cost. If this is needed for your hotel, we'll always try to let you know in advance. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. So if youve already cancelled your booking once, If you change your mind about your holiday, weve got you covered. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. If youre on one of our city breaks, click here to find out more. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. The description for my hotel looks out of date? Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. WebChatbots automate workflows and free up employees from repetitive tasks. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. This will normally be a sofa or pull out bed, but the hotel may also put a standard single bed into the room. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. Where can I get a Covid-19 test for my holiday? Type in the buttons title. Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. Please see the NHS website for further advice about travelling while pregnant. The chatbot was key to changing to a Find out more about our Twilight Bag Drop service. Intercom: Best Chatbot for Customization. Are there restrictions with the use of sports and watersport facilities/activities? From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. Yes, we're a proud member of ABTA! Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. There are many different types of chatbots, but all of them operate much the same way. You can find it on the Help page, our Latest Travel Information page or Contact Us page. If you have a particular hotel in mind, give our Sales team a call on. Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. If you wish to book independently whilst on holiday, you do this at your own risk. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. Tracking gaining insights and consumer data. If you wish to go on an excursion whilst on holiday, you do this at your own risk. Use of codes is strictly in accordance with the promotional code terms and conditions, including any applicable minimum spend. Offer may be changed or withdrawn without notice. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. The child age limit can vary by hotel. Will I see any reps while I'm on holiday? On As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. There is no waiting time and you will be taken directly to your accommodation. Lobster by EBI.AI. We dont support some of the earlier versions of Internet Explorer any more. What might the conditions around my hotel and resort be like? They can then be collected at the baggage reclaim when you arrive. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. Full board this includes three meals a day, your breakfast, lunch and dinner. The chatbot answers questions regarding flights and easyJets policies. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Baby changing bags are allowed as an additional free item and we have factored space for these on board. This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Step 1: Identify the purpose of your chatbot Step 2: Decide where you want it to appear Step 3: Choose the chatbot platform Step 4: Design the chatbot conversation in a chatbot editor Step 5: Test your chatbot Step 6: Train your chatbot Step 7: Collect feedback from users Step 8: Monitor chatbot analytics to improve it These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. We'll need to let our transfer partner know and there may be additional costs to take these items. easyJet holidays do not offer the option to book a hotel only deal. To get started and find out more -. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Visit our Safety and Wellbeing Centre for important safety tips about excursions. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card. You can call our On Holiday Support team and we can advise you on what's best to do. If you want to get the best value from your holiday budget, an all-inclusive holiday is the perfect choice. Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. Booking Conditionsapply. If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. Prices are subject to change. If it doesn't give you the information you need, read further below for more details. Why has the price of the holiday increased during my booking journey? Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. Hotels may limit or restrict the service of alcohol according to local laws. If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Before you fly with easyJet, you need to check-in online. I booked my holidayon or later than 1st November 2022. We pride ourselves on being a modern holiday company. The company would much rather prefer you handle all your transactions online without Will I need to pay any deposits or local taxes at my hotel? Still need help? Whats included on my holiday documentation? Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. Answer questions 24/7. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. If youd also like to bring a large cabin bag on board (max. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. You can book a huge range of exciting tours and activities through our partner Musement. 13-0 days from departure full charges apply. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. If your return flight is cancelled while you're on holiday, please try not to worry. Are my payments to easyJet holidays ATOL protected? Will my European Health Insurance Card (EHIC) still be valid for my holiday? You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. Please check to ensure that everything is listed on it. After hours chatbot. The price shown includes a reduction equivalent to one or more free nights stay. Click on the Add button field. How will I receive my holiday documents and booking reference? Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. Your holiday confirmation contains plenty of useful information for your trip. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. I have mobility issues / need special assistance - what should I do? To find out more and get started, login to your account, view your holiday booking and follow the steps listed. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. Then, choose the Send message button type, and save settings. Booking conditions apply. This deposit amount is decided by the hotels directly rather than by us. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. What happens if I have an issue with my luggage? Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. 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